What's your 'Milkshake Moment'?
What’s your ‘milkshake moment’? Consider this incident: a chap in a hotel asks room service for a strawberry milkshake. 'Sorry sir, we don’t do strawberry milkshakes.’ So he asks them if they have milk (they do), and ice cream (they have that too) and even fresh strawberries (yep). So he asks if they would bring them to his room with a bowl and a kitchen blender. He whisks everything together and pours it into a glass and says to the room service guy, 'I thought you didn’t do strawberry milkshakes?’.
I’m indebted to Mike Gaston, Principal of Totton College for this story, and for the insight it gives into his attitude to providing education - very refreshing!